What is the Operations Management service?

Operations Management is a 6-week engagement that builds systems allowing your business to run smoothly without the leadership being involved in daily operations. It’s designed for founders who are stuck inside the business, where every task, decision, or delivery still depends on them personally, and stepping away causes chaos for the team or customers. The sprint is about freeing you from operational dependency and creating a resilient, high-performing team structure.

During the sprint, you’ll work with your team to map your processes and individual responsibilities, and design a plan that reduces your day-to-day involvement. The deliverables include a library of SOPs, a clear org chart, a hiring roadmap, and a plan for ongoing improvement. By the end, leadership will be able to step away for 5–7 days while operations continue smoothly and KPIs hold steady, so you can reclaim time, freedom, and space to focus on what matters most.